All products presented and sold by Fuchi Enterprise benefit from warranty conditions in accordance with Romanian and EU legislation. In force and the commercial policies of the producers.

All products are new, in the original packaging and come from sources authorized by each manufacturer. The warranty conditions are presented in detail on the warranty certificate of each manufacturer. The product claimed to be defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This center will take full responsibility for resolving the warranty. The conditions for granting guarantees may vary depending on the product category, the manufacturer and / or other special conditions of use, and are established in the commercial policies of each manufacturer, at national level. If you consider that the product does not work properly, it is necessary to send / take the product to the service unit closest to you and mentioned on the warranty certificate, for verification and diagnosis.

We do not restrict your legal right to return for 14 days according to O.U.G 34/2014, only that it will be done according to the procedure:

  • You will be responsible for how he comes to us.
  • The product, after being verified upon receipt, will be sent to the service authorized by the manufacturer to ascertain the problem.
  • After the finding, the resolution in question will come: repaired / changed / estimate, we mention that the replacement of the product can be decided only by the authorized service unit by issuing a negative form for the broken product.

The consumer can verify the authenticity of an electronic device even without opening / starting the device, by simply accessing the manufacturer’s website, by entering the IMEI series on the product box.

In accordance with art. 1716 of the New Civil Code, Legal Entities that purchase products through the fuchi.eu website, benefit from a 12-month Warranty for the proper functioning of the product. In the case of accessories, the warranty is 6 months for both individuals and legal entities and is offered based on the invoice.


If you are not completely satisfied with a purchased product, you have 30 days from the purchase (14 days to submit the return request and 16 days to ship the product) to return the product and get your money back.

Before requesting a return, please make sure that the product shows no signs of wear or tear. It must be exactly in the condition in which you received it, with all foils and accessories intact.

Write us an e-mail with all the details related to the order at info@fuchi.eu

  • Name surname
  • Order number
  • Order date
  • Date of receipt of the product
  • The address for picking up the product by the courier
  • Contact phone
  • The reason for the return
  • The way you want the refund:
    • Voucher
    • Exchange with another product
    • Restiture