PROTECTING CONFIDENTIALITY AND ADVERTISING

We want to explain how Fuchi Management Enterprise SRL uses, treats and analyzes your personal data. By using our site (www.fuchi.eu) you agree and grant us permission to use such data in accordance with our privacy policy.

The information of any kind that you provide us will remain our property. They can be used only for the execution of the contract and can be made known only with your consent and after obtaining a commitment of confidentiality from the recipient. Our messages are transmitted through specialized partners and approved by us. This ensures the confidentiality and security of information. Customer data may not be used or provided to other parties.

By submitting information or materials through this site, you provide us with unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that we may freely use, in our own interest, these ideas, concepts or knowledge that you have sent us through the site www.fuchi.eu The seller will not be subject to obligations regarding the confidentiality of the information sent , if the legislation in force does not provide other specifications in this regard.

By registering in the Fuchi Enterprise database, you give us your express consent, within the limits of the legislation in force, to be contacted by third parties:

• marketing service providers, other service providers;
• state, governmental or insurance agents, when specific legislation so provides;
• other companies with which we can develop joint programs to offer on the market our products and services, courier partnerships, etc.

Understanding the right to protect privacy means that you will not make any public statements, promotions, press releases or any other disclosures to third parties regarding the order without the prior written consent of Fuchi Enterprise. Otherwise, we reserve the right to sue.

The availability of a Good will be displayed on the Site as follows:

• “in stock” – exists in our stock
• “in supplier stock” – The good is not available in our stock. If you register an Order for a Good that has “in stock supplier” next to it, you will be contacted as soon as possible to communicate the availability of the Good.
• “on order” – The good is not available in our stock and at the moment we do not have information about its availability in the supplier’s stock. But, if you register an order, we will check the availability of the product in the supplier’s stock and we will contact you to communicate the availability of the Good.
• “out of stock” – The good is no longer available in our stock.
• “currently unavailable” – currently the product is not in the supplier’s stock.

 

SHIPPING THE PRODUCT

We would like to inform you that the product will be shipped 1 or 2 working days after payment registration. You will receive an email or text message with a tracking number once your order is shipped.

 

ACCESS TO SITE INFORMATION

Fuchi Management Enterprise SRL guarantees you limited access, in your personal interest, and does not confer the rights to download or modify the site in part or in full, to reproduce in part or in full the site, to copy, to sell / resell or to exploit the fuchi.eu website in any other way, for commercial purposes or contrary to the interests of Fuchi Enterprise, without our prior written consent.

Any attempt to access another user’s personal data, to modify the content of the site or to affect the performance of the server on which the fuchi.eu site runs will be considered an attempt to defraud the site and will trigger the search. penal imp against the person or persons who initiated this action.

In order to benefit from some services, it is necessary to create an account on the fuchi.eu website and we recommend that you keep your password confidential if you want to protect your account. All responsibility for the activity that takes place in or through your account belongs to you.

www.fuchi.eu does not sell products to be bought by minors. The site www.fuchi.eu can sell or collect the value of products intended for minors, but purchased by an adult. Minors may access this site only under the supervision of a parent or legal guardian.

Carrying out unauthorized operations on this site and attempting to carry them out, through abusive and / or fraudulent use, unauthorized access, modification, copying of information for marketing, blocking access, etc. they will be punished according to the law.

 

CONTRACTUAL DOCUMENTS

When you place an electronic or telephone order on our website, you agree with the form of communication (telephone or e-mail) through which we process our operations.

Your order must contain three documents, namely:

• The order (includes clear mentions on delivery and invoicing data) plus its specific conditions;
• Your specifications (observations) – where applicable;
• Acceptance Terms and conditions.

When placing an order, please check carefully if what you order is what you want. We do not assume responsibility for incorrectly provided data, neither in the case of an electronic order, nor in the case of a telephone order (example: incorrectly offered product code or incorrectly provided invoicing and delivery data).

When we confirm an order, this implies a full acceptance of the terms of the Order.

The moment of concluding the contract is the moment of our confirmation of the order, by telephone or electronically (e-mail). Order confirmation is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from fuchi.eu to you, without requiring an acknowledgment of receipt from us, and is followed by sending a text message (SMS ) in which you will be informed about the delivery interval and the value of the ordered products.

We do not consider, at any time, an unconfirmed order as having the value of a Contract. The unconfirmed order means:

• sending e-mail information informing you that your order has been received, we will check the availability of the ordered product in stock as well as the other conditions for concluding the contract, the confirmation and completion of the sale will be done only by issuing the tax invoice and shipping the product,
• sending text messages (SMS) in which you are notified of the scheduling of your order for delivery as soon as possible, in case this will be confirmed.

We reserve the right to refuse to conclude the distance contract in the situation between placing the order and confirming the order in case you show a negative conduct, disapproved by law, starting from the principles enacted by the New Civil Code according to which any person has the duty to respect the rules of conduct that the law imposes and not to harm through his actions or inactions, the rights or legitimate interests of other persons.

Acceptance of the Order by us is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from Fuchi Enterprise to you, without requiring an acknowledgment of receipt from us. Also, we do not consider, at any time, an unconfirmed order as having the value of a Contract.

Order confirmation is made by phone or electronically (e-mail) and is the time of concluding the contract.

The general terms and conditions of sale will be the basis of the Contract thus concluded, in addition to which will be the Guarantee Certificate issued by a supplier thereof.

According to art. 9 of GEO 34/2014, you can give up any product purchased online and that does not correspond to your wishes or expectations, within 14 calendar days [calculated from the day you take possession of the product], without justifying or motivating this choice . In order to benefit from this way of unilateral termination of the contract, the return of the Product must be made exactly in the condition in which you received it and be accompanied by all the accessories and documents that you find in your customer account. We will refund the price paid for the product within a maximum of 14 days from the date we received the Product 2024 in the warehouse, in the bank account you indicated to us. The expenses occasioned with the sending of the Product, in case of unilateral termination of the contract, fall, according to the law, in your charge. Products whose software a been activated will not be accepted in the return / warranty system.

The consumer can verify the authenticity of an electronic device even without opening / starting the device, by simply accessing the website of the respective manufacturer, by entering the IMEI series on the product box

You are only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products.

Professionals do not benefit from the right of return within 14 days (* professional = any natural or legal person, public or private, who acts in its commercial, industrial or production, artisanal or liberal activity in connection with contracts covered by the ordinance of emergency no. 34/2014, as well as any person acting for the same purpose, in his name or on his behalf)

Products purchased with vouchers / gift cards are returned according to the return conditions specific to the category to which they belong.

• If the product was paid in full with a voucher, without the need to pay a difference of money, we will reactivate your voucher and you can reuse it.
• If the term of use of the voucher has expired, it can no longer be used.
• If the product was partially paid with a voucher, we reactivate your voucher and refund the amount you paid.
• If the term of use of the voucher has expired, it can no longer be used.

For justified reasons, Fuchi Enterprise reserves the right to restrict the access of the Customer / Buyer in order to place an Order and / or to some of the accepted payment methods, if we consider that based on the conduct or activity of the Customer / Buyer on the Site, his actions could harm Fuchi Enterprise in any way.

 

OUR RESPONSIBILITY FOR PRODUCTS AND SERVICES

Our products and services are offered in the form they come from the manufacturer and also within the available stock. No warranty is given, expressly or implicitly, with respect to, but not limited to, the operation of this site, the information, content, materials or products on the site, and their suitability for a particular purpose. Therefore, you expressly agree that the use of this site and the purchase of products or services is at your own risk.

The images published on our site are for presentation purposes, and the delivered products may sometimes differ from the images presented in any way (color, accessories, appearance, etc.). Both we and our suppliers reserve the right to change the technical specifications of the products without prior notice. We do not assume responsibility for the descriptions of the products presented on the fuchi.eu website, these being identical to those made available to us by the representatives of each brand.

All products are accompanied by the invoice. The maximum value of the damages that we can pay you, in case of non-delivery or improper delivery, is the value of the amount collected according to the invoice issued.

All promotions displayed and described on the site are valid only under the conditions described with the announcement of the promotion and within the available stocks.

Due to the fact that in online sales several consumers can place the order for a product simultaneously, until the time of processing all orders placed, it is possible that the status of the product ordered by you will change and it will not be in our physical stock. .

We will notify you about this aspect as soon as possible, with the direct consequence of considering your order as only a stage prior to concluding the sale-purchase contract, respectively its cancellation with the refund of the amounts paid, if applicable.

* The contents of the product package may differ depending on the lot.

 

RESPONSIBILITY FOR PRICES

The prices presented include VAT (19%), but do not include delivery costs, unless expressly specified on the site. For the products brought to order, there is the possibility that the prices will be changed and we assume this right. The price of the products brought to order can be influenced by the exchange rate or by other taxes and excises. The stock may change between the time the order is placed and the time it is accepted, and for this reason some products may not be available. Prices are valid two days from the date of registration of the order, within the available stock. In the case of any product that has no price (it has zero price displayed), it is implied that it is not for sale, because it is not in the company’s stock. For price errors that are entirely related to the technical system, we do not assume responsibility. In this case, Fuchi Enterprise may reserve the right to refuse to honor the order and deliver the product, if a price error related to the technical system is d disproportionate in relation to the real price of the product. In this sense, art. 1665 paragraph 2 of the Civil Code specifies that the sale is annullable when the price is so disproportionate to the value of the good, that it is obvious that the parties did not want to consent to the sale. ‘

In certain cases, more precisely for the products in the category of electrical and electronic equipment (EEE), in accordance with the provisions of GD 448/2005, in addition to the product price, a Green Stamp is also charged. This fee does not depend on us and represents the part of the price of electrical or electronic equipment intended to cover the costs of the EEE waste collection and recycling process. The value of the green stamp is 0.48 Ron (VAT included) for mobile phones, 0.60 Ron (VAT included) for watches, bracelets, smart glasses and 1.19 Ron (VAT included) for laptops / notebooks, tablets. The value of the green stamp is paid individually for each product that is part of the above mentioned categories and is invoiced separately from the price of the product.

* Promotional discounts do not apply for products included in the “News” section or those in the “Pre-order” section.

 

LIABILITY FOR DELIVERY

The estimated term that we communicate to you for the delivery of certain products and which is also displayed once the respective products are presented, refers exclusively to working days.

The delivery of our products has a national and international expansion area and, thus, will be done anywhere in Romania and Europe. Before an order placed on our website is honored, you are notified in writing or by phone to confirm the order.

Shipping costs will be borne entirely by you, except in cases where promotions are posted on the site announcing free shipping.

Free delivery or communicated delivery prices are valid only for deliveries made within the coverage of DPD, Posta Romana or EMS. For locations outside this coverage, additional transport fees may be charged, but they cannot be established and communicated in advance, within the promotions, their amount depending on the distance (km) between the localities within the coverage of courier companies and the locality on which you indicate in order for your order to be delivered.

There are also exceptional cases where orders cannot be honored for reasons beyond Fuchi Enterprise’s control. These include: fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, riots, civil unrest or other force majeure impediments, according to Romanian law. All these situations allow us to delay or cancel deliveries of the products you ordered.

Before each delivery, you will be contacted by the courier. If the courier does not find you at the mentioned address, within the time interval established by mutual agreement and in accordance with the work schedule of the courier company, he will return once again, after he has re-established contact with you. If the package will not be picked up within 7 days from the DPD headquarters, Posta Romana, the order will be canceled and the product returned to the Fuchi Enterprise headquarters. In case of refusal of a package delivered by Fuchi Enterprise, according to the order placed on our website, you agree to pay the next order in advance, regardless of the value of the ordered products.

For products whose packages show visible damage upon receipt by courier, we recommend that you refuse to receive them at the same time as photographing the package in order to prove its condition and draw up a report with the representative of the courier company, a report stating the status of the package from time of delivery. Any subsequent complaint will not be considered.

 

LIABILITY FOR PRODUCTS IN THE “PRE-ORDER” CATEGORY

The products from the Fuchi Enterprise offer that specified the text “Pre-order” can be purchased only by paying in full in advance of the product, by bank card.

Delivery times for these products (communicated by our sales consultations, by telephone or by e-mail) may sometimes be subject to change depending on the number of registered orders and our ability to purchase and deliver the Product.

By placing an order for a product in this category, you understand and agree to the delivery deadline thus established.

The fulfillment of orders for pre-ordered products is performed only in the order of registration of payment in Fuchi Enterprise accounts and not of placing orders, in accordance with the terms specified above. In the case of these products, the general promotions displayed on the site do not apply and cannot be purchased with a gift voucher

You are entitled to cancel at any time a registered order for a pre-ordered product, with the possibility of refunding the amount transferred to we. The order is canceled by a notification sent to us by e-mail or in writing. We reserve the right to cancel a registered pre-order at any time, by a notification that we send you by phone or by e-mail. In this case, we will refund the payment made in advance as soon as possible.

We are not responsible for the additional commissions registered and paid at the time and in connection with the payment made or after this date.

LIABILITY FOR PAYMENT

Payment for ordered products can be made in advance, via PayPal or upon delivery of the products. Fuchi Enterprise reserves the right to request payment of products in advance in certain cases. Advance payment can be made via PayPal. Delivery will be made only after the money enters the PayPal Fuchi Enterprise account.

Also, the payment of the products can be made online, by credit card. Online card receipts are made using the services of a third party company that fully ensures the security of your transactions.

PRODUCT LIABILITY WARRANTY

All products presented and sold by Fuchi Enterprise benefit from warranty conditions in accordance with Romanian and EU legislation. in force and the commercial policies of the producers. All products are new, in the original packaging and come from sources authorized by each manufacturer.

The warranty conditions are presented in detail on the warranty certificate of each manufacturer.

The product claimed to be defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This center will take full responsibility for resolving the warranty.

The conditions for granting guarantees may vary depending on the product category, the manufacturer and / or other special conditions of use, and are established in the commercial policies of each manufacturer, at national level.

If you consider that the product does not work properly, it is necessary to send / take the product to the service unit closest to you and mentioned on the warranty certificate, for verification and diagnosis.

We do not restrict your legal right to return for 14 days according to O.U.G 34/2014, only that it will be done according to the procedure:

• You will bear all the expenses involved in the return procedure and you will be responsible for how it reaches us.
• The product, after being verified upon receipt, will be sent to the service authorized by the manufacturer to ascertain the problem.
• After the finding, the resolution in question will come: repaired / changed / estimate, we mention that the replacement of the product can be decided only by the authorized service unit by issuing a negation sheet for the broken product.

The consumer can verify the authenticity of an electronic device even without opening / starting the device, by simply accessing the manufacturer’s website, by entering the IMEI series on the product box.

In accordance with art. 1716 of the New Civil Code, legal entities that purchase products through the fuchi.eu website, benefit from a 24-month Warranty for the proper functioning of the product. In the case of accessories, the warranty is 6 months for both individuals and legal entities and is offered based on the invoice.

RESPONSIBILITY FOR USER COMMENTS

On the fuchi.eu website, you can write comments on our address and the products we offer. These comments may be published on the site after prior approval. We reserve the right not to publish on the site comments with illegal, obscene, threatening, defamatory content, which in any way disrupts the privacy of others, infringes intellectual property rights, contains viruses, texts targeting various promotional campaigns, chain letters , bulk mail or any other form of spam.

RESPONSIBILITY FOR LINKS TO OTHER SITES, SERVER, BROWSER

The fuchi.eu site is hosted by the servers of a third company. For this reason, Fuchi Enterprise cannot be held responsible for any errors on the site, regardless of the reasons for their occurrence, including changes to the site, settings or updates. Also, fuchi.eu will not be held responsible for errors due to the use of certain browsers to visit the fuchi.eu site.

Fuchi Enterprise is not responsible for the content, quality or nature of the sites that can be accessed through links on the fuchi.eu site. For those sites, the full responsibility lies with the owners of the sites in question.

DISPUTES AND FINAL PROVISIONS

Any other problem caused by the products and services presented on Fuchi Enterprise or by the information presented on this site and which is not already addressed by any article in this document will be resolved amicably, within 30 working days from the date of notification in written problems by the Client. If n u the conflict was settled amicably, the competence belongs to the Romanian courts, the parties choosing the competence of the courts from ILFOV county. The Client fully assumes these risks, once he expresses his agreement with this Contract with the Clients.

For more information, you can access:

• Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC;
• Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector;
• Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals;
• Law no. 148/2000 on advertising;
• Law no. 158/2008 on misleading advertising and comparative advertising;
• Ordinance no. 21/1992 on consumer protection;
• Ordinance no. 99/2000 on the marketing of market products and services;
• Emergency Ordinance no. 77/2009 on the organization and operation of gambling;
• Law no. 249/2015 on the management of packaging and packaging waste.

1. In case of refund – Bank Account (IBAN) and Full Name of the account holder
2. In case of exchange – The desired product
3. After processing the request, you will be contacted by a representative and you will receive all the necessary details to ensure that the product you want to return is compliant.
4. A express courier will arrive at you, at the indicated address, to pick up the product and the necessary documents to validate the return.
5. After receiving the package, you will receive an answer.

The transport cost is deducted from the value you receive back and is worth 19 lei. Upon receipt of the package, the product will be checked: if all components are in good condition: the box is not damaged or incomplete and contains a copy of the purchase document (invoice), and the products and accessories have no traces of use, passwords or accounts applied. If everything is fine, you will receive a confirmation and soon the money back.

According to the legislation in force, the Return on Purchase is applicable only to customers – individuals.